Returns & Exchange Policy

At TORO7, we are committed to providing high-quality leather belts and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with a hassle-free refund or exchange process. Please review our policy below:

1. Eligibility for Refunds & Exchanges

• Refunds and exchanges are accepted within 90 days from the date of purchase.
• The item must be in its original condition—unused, unworn, unwashed, and with all original tags and packaging intact.
• If the item has been personalized or altered, it may not be eligible for a refund or exchange.
• Proof of purchase (receipt or order number) is required for all returns and exchanges.

2. Refund Process

• To request a refund, please contact our customer service team at info@toro7.co or WhatsApp number +923390100777 with your order details and reason for the return.
• Once approved, you will receive instructions for returning the item.
• Refunds will be processed to the original payment method once the item has been returned and inspected.
• Shipping costs are non-refundable, and customers are responsible for return shipping charges unless the item was defective or an error occurred in the shipment.

3. Exchange Process

• If you wish to exchange your leather belt for a different size, color, or style, please contact our customer service team at info@toro7.co or WhatsApp number +923390100777 to initiate the exchange.
• Once your exchange request is approved, you will need to return the original item before we can ship out your exchange product.
• Exchange items are subject to availability. If the item you request for exchange is out of stock, you will be offered a similar product or a refund.

4. Defective or Damaged Products

• If you receive a defective or damaged item, please notify us within 7 days of receiving the product.
• We will either replace the item or offer a full refund, including the shipping costs.

5. Final Sale Items

• Items purchased on sale or with a discount may be ineligible for refund or exchange unless they are defective.

6. How to Return or Exchange

• Contact us at info@toro7.co or WhatsApp number +923390100777 with your order details.
• Pack the item securely in its original packaging, along with any accompanying tags or materials.
• Ship it to the address provided by our customer service team.
• Ensure you have a tracking number for the return shipment to ensure it reaches us.

7. International Returns

• For international orders, customers are responsible for the return shipping costs. We recommend using a tracked shipping method.
• Customs duties and taxes, if applicable, are non-refundable.