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Orders
Everything you need to know about your order.
If you need further assistance, our team is here to help.
Order journey
01
Order Placed
We've received your order and payment.
02
Confirmed
We've confirmed your order details.
03
Preparing
We're preparing and checking your item.
04
Dispatched
Your order is on its way. Tracking is available.
05
Delivered
Your order has been delivered. Enjoy.
Order policies
Can I change my order?
Yes, changes may be possible before your order has been dispatched. Contact our support team with your order number and requested changes.
Can I cancel my order?
Cancellation may be possible before dispatch. Once an order has been handed to the delivery partner, it may no longer be cancelled.
I haven't received my order confirmation.
Please check your spam or junk folder first. If you still cannot find it, contact our support team with the email address used for your purchase.
How long does my order take to process?
Orders are prepared and checked before dispatch. Processing times may vary depending on order volume and item availability.
My tracking hasn't updated.
Tracking information can take some time to update after dispatch. If there has been no movement for an extended period, contact our support team.