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Returns & Exchanges (International)
Not completely satisfied? No problem. You have 30 days from the date you receive your order to return your item.
Our return journey
01
Request a Return
Contact our support team with your order details to request a return.
02
Receive Instructions
We'll review your request and send you return instructions.
03
Send Your Item
Pack your item securely and send it back using the provided address.
04
Inspection
Once received, we inspect your item to ensure it meets our return policy.
05
Refund Processed
Your refund will be processed within 4 working days after inspection.
INTL
30 Days
Return window
30 days from the date you receive your order.
International return support available.
Return eligibility
Items must be returned within 30 days of the date you receive your order.
Items must be unused, unworn and in original condition.
Original packaging and all tags must be included where applicable.
Personalised or customised items and items marked as final sale are not eligible for return unless faulty.
Before you return
Keep proof of postage
We recommend using a tracked service and keeping your postage receipt until your return is complete.
Include your order information
Please include your order number and reason for return inside the package.
Follow return instructions
Returns must be sent to the address provided by our support team.
Return postage
For international returns, customers are responsible for tracked return postage to our fulfillment facility.
Our responsibility
If your item arrives faulty, damaged or incorrect, we'll work with you to resolve the issue and cover the applicable return costs.
Common return questions
How do I request a return?
Contact our support team via email at support@toro7.co with your order number and reason for return. We'll review your request and send you return instructions.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed within 4 working days. Refunds are issued to the original payment method, less any applicable transactional charges.
Can I exchange an item?
Yes, we offer size exchange support. If you need a different size, let our support team know. You'll need to return the original item, and we'll help you place a new order for the right size.
Do I have to pay for return shipping?
If you're returning an item because you've changed your mind or selected the wrong size, you'll be responsible for the cost of return postage. If your item is faulty, damaged or incorrect, we'll cover the return costs.
Still need help?
Our support team is here for you.