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5-YEAR BREAKAGE WARRANTY
One Piece Leather. One Clear Promise.
Selected TORO7 belts crafted from a single piece of Full Grain Buffalo Leather are covered by our 5-Year Breakage Warranty.
If the strap breaks, we'll replace the strap.
If the buckle breaks, we'll replace the buckle.
WHAT'S COVERED
LEATHER STRAP
5-Year Breakage Cover
If the leather strap breaks under normal use, we'll replace the strap.
Solution: Replacement Strap
BUCKLE
5-Year Breakage Cover
If the buckle breaks under normal use, we'll replace the buckle.
Solution: Replacement Buckle
This guarantee covers breakage resulting from normal everyday use and does not cover loss, accidental damage, deliberate damage or cosmetic changes caused by wear over time.
HOW TO MAKE A CLAIM
1
CONTACT US
Reach out to our support team via email with your order details.
2
SHARE DETAILS
Provide your order number and a brief description of the issue.
3
SEND PHOTOS
Send clear photos of the broken strap or buckle so we can review.
4
WE'LL HELP
Once approved, we'll arrange a replacement strap or buckle for you via USPS Priority.
COMMON QUESTIONS
How long does the guarantee last?
This guarantee is valid for 5 years from the date of purchase.
What happens if my buckle breaks?
We'll replace the buckle with a new one under the terms of this guarantee.
What happens if my leather strap breaks?
We'll replace the strap with a new one under the terms of this guarantee.
How do I make a claim?
Contact our support team with your order details and clear photos of the issue. We'll guide you through the next steps.
Do I receive a completely new belt?
No. The guarantee covers replacement of the component that has broken—either the strap or the buckle.
What is considered normal wear vs breakage?
The guarantee protects against functional breakage—such as a snapped strap or a fractured metal buckle. Natural surface patina, scratches, and soft creases from everyday use are hallmarks of genuine full grain leather and are not structural defects.
Need more help?
Our support team is ready to assist you.