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Contact Us
We're here to help.
Have a question about your order, product, delivery or return? Send us a message using the form below or reach us directly at support@toro7.co. Our support team typically replies within 24 hours.
Orders
Track or manage your order.
Shipping
Delivery times & tracking
Returns & Exchanges
Start a return or find out about exchanges
Payments
Payment methods and refunds
Product & Sizing
Questions about products, sizing or materials
Something Else
Can't find what you're looking for? We're here to help.
Send us a message.
Fill in the form below and we will get back to you within 24 hours.
Prefer email?
You can also reach us directly at
support@toro7.co
support@toro7.co
Support hours
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
2:00 PM – 11:00 PM (PKT)
(excluding public holidays)
Live support
For quick questions, you can also use our live chat on the website during support hours.
Our Offices
Visit us or get in touch at our offices.
UK Office
TORO7 Global Ltd
5 Calverley Crescent,
Dagenham, London
RM10 7QU
United Kingdom
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Dagenham, London
RM10 7QU
United Kingdom
FREQUENTLY ASKED QUESTIONS
Customer Support & Ordering FAQ
Quick answers to common questions about orders, shipping times, returns, exchanges, and warranty inquiries.
Our support team responds to all email and contact inquiries within 2 to 4 business hours during operating hours (Monday to Friday, 9:00 AM – 6:00 PM PKT). Inquiries submitted over the weekend are answered the following business day.
Once your order is dispatched from our workshop, you will receive an SMS and email notification containing your courier tracking number. You can also track your shipment live using our Order Tracking page or by messaging us on WhatsApp with your Order ID.
We offer a hassle-free 14-day return and exchange policy on all standard catalog belts and wallets in original, unworn condition. If your size is not a perfect fit, simply reach out to support@toro7.co or via our contact form and our team will facilitate an exchange promptly.
If your single-piece leather belt or hardware experiences structural failure, submit a warranty claim via this contact form or email warranty@toro7.co with photos of the issue and your original Order ID. Our craft team will review and approve replacement or repair within 24 hours.
Yes. If you fall outside our standard size range (30" to 46") or require a custom length, specify your exact waist measurement in the contact form or order notes during checkout, and our master craftsmen will custom cut and punch your strap.